Privacy Policy – How 988wi Protects Your Data

01Introduction

988wi ("we", "us", "the Platform") is an online entertainment platform offering Casino games, Live Casino, Sports Betting, and Bingo. This Privacy Policy describes how we handle the personal information of players who register accounts, make transactions, or use any part of the platform — including through the 988wi app for Android and iOS.

We take privacy seriously. This is not just a legal document — it is a genuine commitment to handling your information responsibly, transparently, and only for the purposes explained here. We operate in PKR and serve players in Pakistan, and this policy is written with that context in mind.

If you have questions about anything in this policy, or about how your data is handled, our support team is available 24/7 via live chat inside the platform and app.

02What Information We Collect

We collect different types of information depending on how you interact with the platform. Here is a breakdown of what we collect and why:

We do not collect sensitive personal data such as biometric data, religious beliefs, or health information unless legally required for a specific regulatory purpose.

03How We Use Your Information

Every piece of data 988wi collects has a specific, legitimate purpose. We do not collect data speculatively or hold information we do not use. The main purposes are:

• Account management: Creating and maintaining your account, verifying your identity, and managing your preferences.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, and other supported payment methods.
• Platform operation: Delivering the Casino, Live Casino, Sports Betting, and Bingo experience, including game delivery, odds updates, and live streaming where applicable.
• Security and fraud prevention: Detecting unusual account activity, preventing unauthorised access, and protecting the platform from misuse.
• Responsible gaming: Monitoring for patterns that may indicate problem gaming behaviour, applying self-exclusion requests, and enforcing age restrictions.
• Customer support: Responding to queries, resolving account issues, and managing complaints.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform's performance, game selection, and user experience.
• Legal compliance: Meeting any applicable legal obligations including record-keeping and responding to lawful requests from authorities.

We do not use your personal data for automated decision-making that produces significant legal effects without human review, except where it is strictly necessary for security or fraud prevention purposes.

04Payment Data and Financial Information

All transactions on 988wi are conducted in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, or other supported payment channels, the following applies:

• We record transaction amounts, dates, reference numbers, and the payment method used. This is necessary for account management and dispute resolution.
• Full payment account credentials (such as your JazzCash PIN or bank login details) are never collected or stored by 988wi. Payments are processed through secure, encrypted channels operated by the respective payment providers.
• Transaction records are retained for as long as required for account management and applicable legal obligations, then securely deleted.
• Payment data is used only for processing your transactions and for fraud prevention purposes. It is not used for marketing or shared with third parties for commercial purposes.

05Data Sharing and Third Parties

988wi does not sell your personal information to any third party. We do not share your data for advertising or marketing purposes with outside organisations. The only circumstances in which your data is shared with third parties are:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment partners receive only the transaction data required to process your deposit or withdrawal. They operate under their own privacy policies and security standards.
• Game and software providers: Where games are provided by third-party studios, limited technical data (such as session identifiers) may be shared to deliver the game. These providers do not receive your full account or payment details.
• Identity verification services: If you are required to verify your identity, your submitted documents may be processed by a third-party verification service operating under strict data handling agreements.
• IT and infrastructure providers: Service providers who host, maintain, or support the technical operation of the platform may have limited access to data as part of their services, subject to confidentiality agreements.
• Legal obligations: We may disclose data when required to do so by a lawful authority or to protect the rights and safety of 988wi, our players, or the public.

Any third party that receives data from 988wi is required to handle it securely and only for the purpose for which it was shared. We do not permit our service providers to use your data for their own independent purposes.

06Cookies and Tracking Technologies

988wi uses cookies and similar technologies to keep the platform working properly and to improve your experience. A cookie is a small text file placed on your device when you visit the platform. We use the following types:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session, maintain your game state, and ensure secure transactions. You cannot opt out of these without stopping your use of the platform.
• Functional cookies: These remember your preferences — such as language or display settings — so you do not have to set them every time you visit.
• Analytics cookies: These help us understand how players navigate the platform so we can identify and fix problems, improve game performance, and make the overall experience better. Data collected this way is aggregated and anonymised where possible.
• Security cookies: These help detect and prevent fraudulent activity on your account, including identifying suspicious login attempts.

We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect how the platform functions. The 988wi app may use equivalent technologies within the app environment.

07Data Retention

We keep your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. The general retention principles we follow are:

• Account and registration data is retained for the duration of your active account and for a reasonable period after account closure, to handle any outstanding queries or disputes.
• Transaction records — including PKR deposit and withdrawal history — are retained for the period required to satisfy financial record-keeping obligations.
• Identity verification documents are retained for the period required by applicable compliance requirements after the verification is completed.
• Support communications are retained for a period sufficient to resolve any ongoing issues and for quality assurance purposes.
• Technical and session data is generally retained for a shorter period and is anonymised or deleted on a rolling basis.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08Security Measures

Protecting your data is something we take seriously at every level of the 988wi platform. The security measures we have in place include:

• SSL/TLS encryption on all data transmitted between your device and our servers — covering account activity, game sessions, and PKR payment processing.
• Secure, access-controlled data storage with strict internal permissions. Staff access to personal data is limited to those who need it to perform their role.
• Regular security reviews and monitoring to detect unusual activity or potential vulnerabilities.
• Two-factor authentication options where available in your account settings, which we strongly encourage all players to enable.
• Session management controls that automatically log out inactive sessions to reduce the risk of unauthorised access on shared devices.

While we take every reasonable precaution, no system is completely immune to risk. You also play a part in keeping your account secure — by using a strong, unique password, not sharing your credentials, and contacting support immediately if you suspect any unauthorised access.

09Your Rights Over Your Data

As a player on 988wi, you have rights regarding the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal data 988wi holds about you. We will provide this in a clear, readable format.
• Right to correction: If any of your personal data is inaccurate or outdated, you can ask us to correct it. You can also update basic account information directly from your account settings.
• Right to deletion: In certain circumstances — for example, where data is no longer needed for its original purpose — you can request that your data be deleted. This is subject to any overriding legal obligations to retain records.
• Right to restriction: You can ask us to limit how we use your data in specific situations, such as while a query about its accuracy is being resolved.
• Right to object: Where we process data based on legitimate interests, you have the right to object if you believe our interests are overridden by your own.
• Right to data portability: Where applicable, you can request that your data be provided in a structured, machine-readable format.

To exercise any of these rights, contact the 988wi support team via live chat inside the platform. We will respond within a reasonable timeframe and will not charge a fee for handling straightforward requests.

10Minors and Under-18 Access

988wi is strictly an adults-only platform. Players must be 18 years of age or older to register and use any part of the platform, including Casino, Live Casino, Sports Betting, Bingo, and the 988wi app.

We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been registered by a minor, the account will be closed immediately, all balances handled in accordance with our Terms and Conditions, and all associated data reviewed and managed appropriately.

If you are a parent or guardian and believe that a minor has registered on 988wi or accessed the platform using your account or device, please contact support immediately so we can act. It is also your responsibility to ensure that minors in your household do not have access to your 988wi account credentials or logged-in devices.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices, or evolving legal requirements. When we make material changes, we will notify registered players via the platform or by email to the address on their account.

The date at the top of this page shows when this policy was last updated. We encourage you to review it periodically. Continued use of 988wi after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support.

12Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to the 988wi support team. We are available 24 hours a day, seven days a week through live chat inside the platform and app — this is the fastest way to get a response.

You can also write to us at [email protected] — this address is shown for reference only and is not a clickable link. Please include your registered account details so we can locate your data and respond accurately.

For questions related to responsible gaming tools, self-exclusion, or deposit limits, please visit the Responsible Gaming page, which covers all available player protection options in detail.