Terms and Conditions – 988wi Platform Rules and Guidelines

07Game Rules and Fair Play

All Casino games, Live Casino tables, and Bingo rooms on 988wi are operated in accordance with the game rules published within each game or game category. Players are responsible for understanding the rules of any game before playing.

Game outcomes are determined by certified random number generators (RNG) for digital games. Live Casino results are determined in real time by dealers operating live tables. 988wi does not manipulate game outcomes and plays no role in determining results once a game round has begun.

• In the event of a game malfunction or technical error, the affected round may be declared void and any stakes returned to the player.
• Winnings resulting from a technical fault or obvious error — including display errors or incorrect odds — will not be honoured and will be recalculated or removed.
• Players may not use automated tools, bots, scripts, or any software to gain an unfair advantage in any game on the platform.
• Collusion between players — including in Live Casino or Bingo — is prohibited and will result in account suspension.

08Sports Betting Rules

Sports Betting on 988wi covers Cricket, Pakistan Super League (PSL), T20 internationals, Football, Esports, and other markets as listed in the Sports section. Both pre-match and live in-play betting are available. The following rules apply to all sports bets placed on the platform.

• A bet is confirmed only when the platform has accepted it and issued a bet reference number. Bets that are not confirmed are not valid.
• Odds are subject to change before a bet is confirmed. The odds shown at the time of confirmation are the odds that apply to the bet.
• If an event is postponed and not completed within a period specified in the relevant sport's rules, bets may be voided and stakes returned.
• In-play bets are accepted subject to the platform's live betting terms. Latency in data feeds does not entitle a player to cancel or dispute an accepted in-play bet.
• Maximum bet limits apply per event and per market. These limits are set by 988wi and may vary by sport, market type, and player account history.
• Bets placed on events with clearly incorrect odds due to a system error will be voided, even if the bet appears confirmed on screen.

09Player Conduct

All players are expected to use 988wi in a fair, honest, and respectful manner. The following conduct is prohibited and may result in account suspension or permanent closure:

• Providing false information at any stage of registration or verification.
• Attempting to defraud 988wi or other players through any means, including chargebacks, collusion, or exploitation of platform errors.
• Using the platform for any activity that is unlawful in the player's jurisdiction.
• Harassing, threatening, or abusing 988wi staff or other players through any communication channel.
• Using third-party software or tools designed to manipulate game results or betting outcomes.
• Operating more than one account on the platform.

988wi reserves the right to investigate any account suspected of misconduct and to suspend or close that account pending the outcome of the investigation. During an investigation, withdrawals may be placed on hold.

10Account Security

You are responsible for maintaining the security of your 988wi account. This includes choosing a strong, unique password and not sharing your login credentials with anyone. 988wi will never ask for your password via email, chat, or phone.

• If you believe your account has been accessed without your authorisation, contact 988wi support immediately so that the account can be secured.
• Enable any additional security features available in your account settings, such as two-step verification, where offered.
• Log out of your account when using shared devices or public internet connections.

988wi uses industry-standard encryption across all parts of the platform, including payment processing via JazzCash, Easypaisa, and other supported channels. While every reasonable step is taken to protect player data and account security, players are also responsible for security at their end.

11Responsible Gaming

988wi is committed to providing an entertainment experience that is enjoyable and within the player's personal control. Gaming should never be treated as a way to earn income or recover financial losses. The following responsible gaming principles apply to all players on the platform.

• Set a clear budget before you play and stick to it. Only use funds that you can afford to lose.
• Keep track of the time you spend on the platform. Set a time limit and take breaks regularly.
• Do not chase losses. If a session has not gone well, stepping away is always the better decision.
• If gaming is affecting your daily routine, relationships, or finances, seek support and consider using the self-exclusion option available on the platform.
• The 988wi platform is for adults aged 18 and above only. It is your responsibility to ensure that minors do not have access to your account or device when logged in.

Full responsible gaming tools and guidance — including deposit limits, session reminders, and self-exclusion options — are available on the Responsible Gaming page.

12Account Closure

Players may close their 988wi account at any time by contacting customer support. Upon closure, any remaining real-money balance (excluding non-withdrawable bonus funds) will be returned to the player via their registered payment method after completing any outstanding verification requirements.

988wi reserves the right to close or suspend an account without prior notice if:

• There is evidence of fraud, manipulation, or violation of these Terms.
• The player is found to be under 18 years of age.
• The account is identified as a duplicate of another account held by the same player.
• The account has been inactive for an extended period, as defined in the platform's dormant account policy.
• Regulatory, legal, or security reasons require it.

13Limitation of Liability

988wi provides the platform on an "as is" basis and makes no warranties — express or implied — regarding uninterrupted access, error-free operation, or the fitness of the platform for any particular purpose beyond its stated function as an entertainment platform.

• 988wi is not liable for any losses arising from service interruptions, technical failures, or events outside its reasonable control.
• 988wi is not responsible for losses that arise from a player's failure to read or understand applicable game or betting rules.
• To the fullest extent permitted under applicable law, 988wi's total liability to any player in connection with the use of the platform is limited to the amount deposited by that player in the relevant transaction period.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

14Changes to These Terms

988wi reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, players will be notified via the platform or by email to the address registered on their account. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The date at the top of this page reflects when the Terms were last updated. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

15Contact and Support

If you have any questions about these Terms and Conditions, or need clarification on any policy that applies to your account, the 988wi support team is available 24/7 via live chat inside the platform and app.

You can also reach the team by email at [email protected] — please note this address is for reference only and should not be used as a clickable link. For the fastest response, live chat within the platform is recommended.

For responsible gaming support or to request self-exclusion, visit the Responsible Gaming page, where dedicated tools and guidance are available to all players.